Buyer Questions |
Seller Questions
Before You Bid Using ASAP
After You Bid Using ASAP
Problems
Why should I use ASAP? [Top]
ASAP is a payment service that allows you to pay for auctions instantly and automatically using your credit card. ASAP offers convenient purchasing power at your fingertips, allowing you to pay more quickly and safely than traditional check or money order transactions. This service is absolutely FREE to the Buyer.
Do I have to use ASAP? [Top]
If a listing shows ASAP under payment methods, you have the option to use ASAP to make your payment with a credit or debit card carrying a Visa or MasterCard logo. You will be notified that a listing is being processed with ASAP when you bid, and you�ll have to indicate that you accept the ASAP Terms and Conditions. At that point, you'll have the option to opt out of using ASAP if you want. However, with ASAP you can pay more quickly and safely than traditional check or mail order transactions, so it�s to your advantage to look for listings with ASAP. ASAP listings will appear with a 
icon.
How is an ASAP listing different from Merchant listings? [Top]
ASAP listings are offered by private sellers, rather than Merchant partners. Many of the Merchant listings on our site (designated with a 
) require a credit card in order to bid and if you win, your credit card is charged automatically and the item shipped to you. ASAP works in the same way, except that you're usually dealing with a smaller private seller rather than a larger Merchant.
Is there a dollar limit on ASAP transactions? [Top]
Yes. You cannot use ASAP for transactions with total charges (including shipping and handling) of over $1,200.00. If you bid over that amount, you will be notified on your bid receipt page and it will not be covered as an ASAP transaction. You will need to use one of the alternative payment methods specified by the Seller. You should contact them directly to arrange this, as you would in any other non-ASAP transaction.
What credit cards can I use? [Top]
Currently, ASAP only accepts VISA and MasterCard, as well as debit cards carrying those logos.
Who gets my credit card number? [Top]
Your credit card number is not given out to the Seller. Your credit card number is stored on a secure server with TranSync, the provider of this service. When you make an ASAP purchase, the transaction is processed directly through TranSync and the Seller is sent a confirmation of the charge.
Is ASAP available for International customers? [Top]
Sorry, ASAP is only available to Buyers and Sellers with US addresses and credit cards at this time.
Can I use ASAP for Request It? [Top]
Yes. If you place a request and an ASAP Seller responds with an offer, you can complete the transaction through ASAP. Your credit card will be charged the day you accept the offer, beginning the Buyer Protection Period.
Where will my item be shipped? [Top]
The billing address on record with your credit card at the time the listing closes is the address that must be used for your shipping and ASAP transaction record and is sent to the Seller.
When is my credit card charged? [Top]
If you choose to use ASAP, your card will be charged shortly after the end of the auction for the amount of the winning bid plus shipping. If you do not win the auction, or if you do not choose to use ASAP when bidding on an ASAP listing, no charges will be made. (A credit card may be required for verification purposes to bid on ASAP listings even when ASAP is not used to process the payment).
Can I combine transactions? [Top]
No. ASAP transactions are processed immediately after the listing closes. There is no intervention by the Buyer or Seller before processing. This allows for faster payment and shipment.
When will I get my item? [Top]
As soon as your credit card has been successfully charged, the Seller receives notice instructing them to ship your item(s). Your package should arrive within 7 days of the close of the listing.
What�s the ASAP "Buyer Protection" period? [Top]
The ASAP Buyer Protection period lasts 3 days after you receive the item(s) (or 10 days after the listing closes, whichever comes first). During this period, you can file a claim for loss, material damage or material misrepresentation of the purchased item, should these circumstances occur. You are protected for the full value of your purchase (up to the $1,200.00 transaction maximum), including shipping and handling expenses. When you use ASAP, you are automatically covered by the protection plan without any additional charge.
Do I have to do anything once I�ve received the item? [Top]
Once you have received the item and are satisfied with it, you should go to your Activity page and click on the status link next to the auction in question. Once you click on the "Accept" button on the status page, the Seller is sent the money and the transaction is closed. If you do not do this within 10 days after the listing closes, you are deemed to be satisfied with the item. Payment will then be delivered to the Seller.
When does the Seller get paid? [Top]
The Seller receives payment for the items purchased using ASAP after the Buyer indicates acceptance or after 10 days after the close of the listing, whichever comes first.
What will appear on my credit card statement? [Top]
Your credit card (or debit card bank account) statement will show the date of Listing Close, the total amount charged, "ASAP" and the name of this site. The phone number on the statement is our Customer Support Department if you have any questions about a transaction.
Can I still leave feedback? [Top]
Absolutely. If you accept an item, you will be taken directly to a page to comment on the Seller. If you have to file a claim, we will not immediately direct you to leave feedback, but we encourage you to do so as soon as the transaction is fully completed.
What if my credit card is declined? [Top]
If your credit card is declined, you will receive a notice asking you to provide a new credit card. You should then notify Customer Support that the information has been updated. If Customer Support does not receive a response, the transaction will be cancelled. If you arrange with the seller to pay by other means, it will not be covered as an ASAP transaction.
What if I need to cancel a transaction? [Top]
If the listing is closed, you have a binding obligation to pay if the Seller produces the item. However, if there is an occasion where you need to cancel the transaction completely, you must contact Customer Support and they will assist you. Both Buyer and Seller should leave appropriate feedback in these situations.
What do I do if the item doesn't arrive or arrives late? [Top]
If the item has not arrived by the 7th day after the listing closes, please contact Customer Support by initiating a claim under the ASAP Buyer Protection Program from your ASAP Purchase Status page within the next 3 days. You may also initiate a claim under the ASAP Buyer Protection Program if the item was delivered to you after the 7th day following the listing close. If your claim is approved, you must return the merchandise to the Seller if you receive it after that 7th day. To file a claim, go to your Activity page and click on the status link next to the listing in question. This will take you to the ASAP Purchase Status page. On this page, click on the File Claim button and fill in all the applicable fields on this page to explain the reasons for your claim. This will provide the information needed to confirm that the item did not arrive or arrived late. Payment to the Seller will be withheld pending investigation. You have a maximum of 10 days from the close of the listing to report that the item has not arrived or arrived late. Claims filed after 10 days will not be honored. After non-delivery or late delivery has been confirmed, your payment will be credited back to your account within 30 days from the filing of your claim.
What happens if the item is materially damaged or misrepresented? [Top]
If the item was materially misrepresented �- for instance, you ordered a red brick and you receive a blue one -� you need to file a claim. You can also file a claim under the ASAP Buyer Protection Program if your item arrives materially damaged. You have 3 days from receipt of the item (no more than 10 days from the listing close) to file the claim under the ASAP Buyer Protection program. Claims filed after 10 days will not be honored. To file a claim, go to your Activity page and click on the status link next to the listing in question. This will bring you to the ASAP Purchase Status page. On this page, click on the File Claim button and fill in all the applicable fields on this page to explain the reasons for your claim. If Customer Support notifies you that your claim has been approved, you then must ship the item back to the Seller. Please make sure the item is delivered to the Seller within 7 days of your claim approval. You will be asked to provide the shipment tracking number for the merchandise return. Buyers are responsible for returning the merchandise to the Seller in the condition it was received. Once the claim is processed, you will get your money back (including shipping charges). If the Seller disputes your claim, they may file an insurance claim and your case may be investigated by an insurance company representative.
What is material misrepresentation? [Top]
An item is considered "materially different" or "misrepresented" when its value or usage is significantly different than the way it was described in the listing. For example, a used item was listed as new, or a red item was listed as green. An item must be materially misrepresented or materially damaged in order to file an ASAP claim as described in the question above.
Can I change my mind? [Top]
Your bid is binding once the auction is closed. Through the ASAP process, you can only return an item if it was materially misrepresented or damaged, or if it was delivered to you after the 7th day following the listing close. If you have another problem with the item, you need to negotiate with the Seller to determine your options.
Also see ASAP Help for Buyers.
Seller Questions |
Buyer Questions
Before You List Using ASAP
After You List Using ASAP
Problems
General ASAP Selling Questions
Why should I use ASAP? [Top]
ASAP is a person-to-person and small business-to-person payment service. It allows you to accept credit cards on any listing without needing a merchant account or dealing with processing yourself. Only those with credit cards are allowed to bid, and, if they choose to use ASAP as the payment method when bidding, their credit card is charged immediately upon the closing of the auction. In addition, the Buyer gets a measure of added confidence in bidding on your listings using the ASAP payment option because they are protected against damage and fraud. Finally, as an added convenience with ASAP, you can choose to be paid via a direct deposit to your bank account or a credit to your Visa.
Do bidders have to use ASAP? [Top]
If you have specified ASAP as a payment method on a listing, the bidder must have a credit card on record in order to bid. However, the buyer can choose when bidding whether or not to use ASAP. If they choose ASAP as the payment method, the transaction will be processed through ASAP as soon as the listing closes. This is possible because you and the Buyer don�t have to go back and forth about payment methods before processing. If a Buyer chooses not to use ASAP, the transaction will be completed like any other non-ASAP listing and they can pay you by another method you accept.
How do I register? [Top]
Click on the ASAP Registration link in the "Selling Resources" section of My Account. You need to read the Terms and Conditions and complete information on how you want to be paid.
What is a routing number? [Top]
If you choose to receive ASAP payments to your bank account, you need to supply the routing number for your bank in order for payments to be processed. To find your routing number, look at one of your checks. At the bottom, you should see three sets of numbers. One will be the number of the check, one will be your account number, and the other nine digits is your routing number. Click here for an example. If you have any questions, contact your bank for more information.
What are the fees for using ASAP? [Top]
Fees are 3.5% plus $.35 per transaction (with a $.99 minimum), paid by the Seller. The fees are deducted from the Buyer payment before payment is made to your account. Fees are non-refundable and are owed for each completed transaction. Should there be a dispute that results in the Buyer's payment being returned to them, fees will be deducted from your designated ASAP payment account or from your future ASAP payments.
Is there a dollar limit on ASAP transactions? [Top]
You cannot use ASAP on transactions involving total charges to the Buyer (including shipping, handling, etc.) of over $1,200.00. If you wish to provide added security to your buyers on higher dollar items, consider using an escrow service.
How do I use ASAP with Mass Upload? [Top]
Mass upload listings will carry your default Shipping and Payment options. Thus, you need to set ASAP as one of your default payment methods and enter your shipping rates on your Shipping and Payment Preferences. If you have different shipping rates for different listings, you need to edit listings individually to enter the correct amounts.
How do I indicate shipping charges? [Top]
You must indicate a base Shipping Rate and a per item Shipping Rate when you place your listing. You can also enter your default shipping charges in your Shipping and Payment Options. When the listings with multiple items close, shipping is automatically calculated by adding the base shipping amount to the quantity won times the per item amount. For single item auctions, only the per item amount is used.
When will I get paid? [Top]
ASAP payments are made via a direct deposit to your bank account or a credit to your Visa card within 3 business days of the earlier of the following:
The Buyer receives the merchandise and acknowledges acceptanceOR
10 days after listing close. If the Buyer files a claim under the ASAP Buyer Protection Program, you will be paid if and when it is resolved in your favor.
How fast must I ship? [Top]
You need to ship the item so that it will arrive at the Buyer�s address within 7 days of the listing close. If the item is not delivered to the Buyer by that 7th day, the Buyer will have the right to file a claim to get their money back.
Do I need to do anything after I ship? [Top]
You should go to My Account and bring up the status page for the listing. You will have the option to indicate that the item was shipped. This changes the transaction status viewed by the Buyer online. This has no bearing on when you receive payment, however. You still need to make sure that the item arrives at the Buyer's address within 7 days. We also recommend that you email the Buyer to let them know when you ship the item.
What�s the ASAP "Buyer Protection" period? [Top]
Buyers have 3 days to inspect the item after receiving it (or until 10 days after the listing close, whichever is sooner). If the item is materially damaged, materially misrepresented, or isn't delivered by the 7th day after the listing close, they may file an ASAP Buyer Protection Claim. If the claim is approved, the Buyer must return the merchandise to you.
Are sellers protected too? [Top]
ASAP makes insurance protection available to sellers at no additional charge. This added benefit partially protects you against fraud when dealing with Buyer Protection Claims. Seller Insurance Claims are subject to a $25.00 deductible and $500.00 maximum. Certain types of items (such as perishables or travel) may not be covered. Seller Insurance Claims are also subject to a limit of one successful claim per month.
Can I say "No returns"? [Top]
A buyer cannot just "change their mind" and send back the item. However, a buyer is protected against fraud and damage and late delivery. This means that in order for a buyer to return anything to you, they must file a claim that the item was materially misrepresented or damaged or delivered late. If you wish to contest such a claim, you can file a complaint when the item is returned to you (limited to one successful claim per month).
Can I still leave feedback? [Top]
Absolutely. We encourage you to leave appropriate feedback on all transactions.
What if the Buyer's credit card is declined? [Top]
Both you and the Buyer will be notified by email of the failed charge. The Buyer will be prompted to correct or update their credit card information with assistance from Customer Support, and the transaction will be resubmitted. When the Buyer's credit card is successfully charged, both you and the Buyer will be notified and you can complete the transaction. If the Buyer is unable to provide a working credit card, the transaction will be cancelled. You may arrange for payment by other means with the Buyer, but it will not be covered as an ASAP transaction.
What if I need to cancel a transaction? [Top]
If the listing is closed, you have a binding obligation to complete the transaction. However, if there is an occasion where you need to cancel the transaction completely, you must contact Customer Support and they will assist you. Both Buyer and Seller should leave appropriate feedback in these situations.
What happens if the merchandise arrives broken? [Top]
If an item arrives broken, the Buyer needs to file a claim under the ASAP Buyer Protection Program and return the goods to you. Once you receive the goods back from the Buyer, you can pursue a shipping claim with the shipper or an insurance claim through ASAP. Shipping claims are covered under the $500.00 Seller Insurance policy ($25.00 deductible, one successful claim per month).
What happens if the Buyer wants to return it? [Top]
Within 10 days of the listing close, the Buyer can return the item only if they find it to be materially misrepresented or damaged, or if it was delivered more than 7 days after the listing close. They must file an ASAP claim online and return the item to you. Payment will be stopped and returned to the Buyer after their claim is processed. Once you have received the returned item, you have 3 days to inspect the item and file a claim, if necessary.
What if there is a problem with a return? [Top]
If there is a problem with an item that is returned to you (it does not arrive, arrives materially damaged, or has been switched for another item), go to the ASAP Status page for the listing and file a Seller Insurance claim. You have 10 days after you are notified that the Buyer's claim has been approved (or 3 days after you receive the item, whichever is sooner) to file such a claim. After the 10 days, you are assumed to have accepted the item and no claims will be honored. When and if a claim is resolved by the insurance company, they will pay you for the item, including shipping but less a $25.00 deductible (up to $500.00 maximum, one successful claim per month). The insurance does not cover ASAP fees, which must be paid by you regardless of whether the Buyer files a successful claim. (Regular transaction fees are handled separately. Click here to learn about Seller Credits).
Can I use this for international orders? [Top]
Sorry, ASAP is only available to buyers and sellers in the US at this time.
What can I sell using ASAP? [Top]
You can use ASAP on any transaction with total charges of up to $1,200.00. Check the ASAP Terms and Conditions for a list of items not covered by ASAP.
What will appear on the Buyer�s credit card statement? [Top]
The Buyer will see ASAP and the name of the site on which they purchased the item on their statement. The phone number will connect them to ASAP Customer Support should they have questions about the charge.
Can I combine ASAP transactions? [Top]
No. ASAP transactions are processed immediately upon auction close. There is no intervention from the Buyer or Seller before processing, allowing for quicker payment and notification to ship.
Where can I view order information? [Top]
Use the "View Winners" link in My Account. Next to each winner who used will be an Status link. If you click on the status link, you will get a more detailed explanation of the status, as well as your current options for action. There is also a link to the status from the Order Status page your Lot Sold email directs you to.
Do I need to do anything once I ship the order? [Top]
We recommend that you go to Listing Activity or your winners list and bring up the status page for the listing. You will have the option to enter the shipping information and update the status. This makes a notation in the transaction record which will help Customer Support later should there be a dispute. This has no bearing on when you receive payment, however. You still need to make sure that the item arrives within 7 days of the close of the listing. We also recommend that you email the Buyer to let them know when you ship the item.
Also see ASAP Help for Sellers.
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