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membership services



Colleen Harwood
Membership Assistant
[email protected]


Colleen recently changed jobs and moved offices, having served for several years as our Administrative Assistant and juggling the details of the day-to-day business with grace and aplomb. She effectively wrangled our, um, "eccentric" crew, so she should have no trouble solving the problems of the 1.8 million nice folks who are Tripod members. We're not sure if it's something we did that drove her to transfer to membership services, but we are concerned about those calls from local day-care centers asking her for pointers on dealing with "difficult children."

Mike Merrill
Membership Assistant
[email protected]


Mike "Membership" Merrill is a former brewmaster who is almost as finicky about his coffee as he once was about his beer: Refusing to submit to the formulas of any of the many fine coffee shops here in Williamstown, he brings his own enormous thermos to work every day. This seems to give him the power (despite what, around here anyway, are considered to be his advanced years) to accomplish everything from mastering scenic photography, to caring for multiple dogs, to making it through childbirth classes without fainting all the time.

Mike Marcella
Membership Assistant
[email protected]


Mike is the second addition to Tripod's collection of membership assistants named Mike whose last names start with the Letter M (we hear that they're going to increase in value dramatically over the next five years). He claims that it was the money which lured him away from a career in childcare to work for Tripod, but just how different is being an adventure base counselor for children with behavior disorders from managing Tripod members?