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COGNITIVE
DISSONANCE
Published July 15, 1996
Previous columns
by
Harry Goldstein
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Occasionally, when I'm least expecting it, something happens to make me question the nature of the work I do. Sometimes those occasions link up with one another, like an endless train running over the same bit of track: you're an apologist for Big Science, I say to myself. You're a corporate messenger boy, an empty vessel for public relations material. I'm a sucker and I know it.
This is cognitive dissonance: knowing that you're doing something that doesn't jibe with your values. The phenomenon is otherwise known as bad faith or lying to yourself and swallowing the lie hook, line and sinker -- it resonates in the heads of lots of people where I work, and I'd wager, in the heads of a lot of people I don't work with. We all deal with it in different ways.
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There are saboteurs among us.
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Some people are perfectly content to talk about how they feel -- and just as content to do absolutely nothing about it. Others are more uncomfortable and try to find a release in subversive activities, no matter how innocuous -- posting Dilbert cartoons in their cubicles, for instance, or misdirecting a query call every once in a while. And then there are the saboteurs among us, many of whom have decided to quit what they're doing and leave their mark before they do.
Some of these stories are cataloged in Sabotage in the American Workplace, edited by Martin Sprouse. One of my favorite stories is about a mail clerk who took a job with the ultra-conservative Heritage Foundation. Once he got wise to the agenda they were pushing at the time, mainly investment in South Africa during apartheid, his conscience told him to start chucking donation checks -- whatever the amount -- into the trash can.
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Be prepared for the possibility that you're wrong.
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Of course, acting on those little voices inside your head, while making you feel better, can really screw up your life if you get caught. That's why none of the saboteurs in SAW give their last names. And if you haven't had a reality check -- talked about the situation with co-workers and tried to do something constructive about the situation -- you should be prepared for the possibility, horrible as it might sound, that you're just flat out wrong. But if your conscience is really driving you crazy, there are some constructive things you can do about it.
Quit and find an employer more in line with your personal values.
Hasta pasta, you're one for the archives, his-to-ry, outta there.
Talk to your colleagues and find out if they have a similar take on the
situation. This can serve as a reality check, if nothing else. It might
build solidarity among your co-workers, the key to numero next...
Talk to the powers-that-be about changing the way things are. If
you're particularly passionate and articulate, your might get something
changed on your own. But the more voices you bring into the discussion,
the easier it is for The Powers That Be to hear you.
If the cognitive dissonance is more than just rubbing you the wrong
way -- if there is an atmosphere that condones or encourages sexual
harassment, or if the company you work for is involved in illegal
activities -- then you have a responsibility not only to yourself, but to
everyone else to speak up.
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You may have a responsibility to speak up.
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A recent article in the Wall Street Journal (6/13/96) talked about the so-called "golden gag" when companies try to pay workers off so they don't talk about improprieties or crimes. The gag is being successfully challenged in civil court -- and now the Equal Employment Opportunity Commission has taken up the fight in federal court to "stop Astra USA of Westborough, Mass, from enforcing aspects of keep-quiet settlements reached with employees who complained of sexual harassment at the pharmaceutical concern." The point is, if you're blowing the whistle on something that needs to be stopped, Johnny Law's got your back.
Harry Goldstein is a writer and editor living in Manhattan. His work has appeared in Utne Reader, American Book Review, Promethean, AltX, word.com, and other periodicals.
© 1996 Harry Goldstein, All Rights Reserved
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