The possibility exists that a Seller may experience a problem where a Buyer does not complete the sale on an auction they have won. If this occurs, you do have the option to obtain credit on your Seller Transaction Fees. This auction site is hosted by FairMarket, Inc., based in Woburn, Massachusetts. FairMarket, Inc. deploys and supports online auctions for web-based businesses, and handles all of the billing and credits for auctions on the network.
What must I do before requesting a credit?
Before requesting a credit, please make every attempt to contact the Buyer and complete the sale. Full contact information is provided in your end of auction notice in addition to an email address. In the event that the Buyer fails to respond or their email address appears to be invalid, please allow two weeks grace period to possibly account for Buyer unavailability, (e.g. vacation or sickness) or technical problems.
If the Buyer formally backs out of the deal or remains uncommunicative after the two-week grace period, you can request a Seller Credit.
How do I get a credit?
Email us at [email protected] with the following information:
- Your UserName
- Auction web site name/URL
- Listing Number
- Bidder's UserName
- Proof of inability to complete the sale.
Proof can consist of: a copy of the Buyer's email stating refusal to commit, postmaster email (in case of a failed delivery), or two emails from you to the Buyer requesting payment. Please copy and paste the email(s) with full headers into your email to us.
Requests for credit can be made any time from two weeks to 60 days after the disputed auction ends.
How do Invoices work?
Invoices are generated daily for listing, Merchandising, and Transaction Fees. When your account balance reaches a threshold amount of $25 your credit card is charged. If you do not reach the $25 threshold amount, your card will be charged on the first day of the new month for the total outstanding balance. After you are charged, you can still obtain a credit, but it will be a credit issued to your credit card as well as your Account. Please review your Invoices for accuracy in the User Resources section of My Account.
Note: Be sure to track your fees accordingly. Fees and the threshold amount charged are subject to change.
Be sure to leave your Comments if a Bidder does not follow through with the sale. Multiple negative Ratings for Bidders prevent them from bidding again.
Special Note: "Merchandising Option Fees" and "Listings Fees" are non-refundable. This includes Bold Listing and Home Page options.
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